Which principle promotes educating and training employees?

• A. Educate/train employees
• B. Eliminate slogans
• C. Promote teamwork
• D. Drive out fear

Answer: (A)

Educating and training employees is a fundamental principle for building staff capability and improving performance. When you provide ongoing education and on-the-job training, you equip people with the skills and knowledge they need to perform tasks correctly, adapt to new procedures, and contribute to quality improvement. This creates a more competent, confident workforce and supports patient safety and reliable care delivery.

Other options touch on motivation, teamwork, or creating a safe work environment, but they don’t directly establish the systematic development of skills through formal training.