In the problem-solving approach to conflict resolution, what is the final step?

• A. Identify problem
• B. Possible solution
• C. Analyze solutions
• D. Evaluate

Answer: (D)

Final step is evaluating the outcome after a solution is put into place. In conflict resolution, you don’t stop once a solution is chosen and implemented—you check whether it actually solved the problem and produced the desired effects. Evaluation involves looking at whether the conflict is resolved, if root causes were addressed, and whether there are any unintended consequences. It also includes gathering feedback from those involved and monitoring progress over time to see if adjustments are needed. This step ensures the resolution is effective and sustainable, and it informs any follow-up actions if the issue persists or reappears. The earlier steps—identifying the problem, generating possible solutions, and analyzing those options—lay the groundwork, but the final assessment confirms success and guides ongoing improvement.